Contact Us
Need assistance? Whether you’re choosing the perfect coffee machine or tracking your order, our dedicated team is ready to help every step of the way.
Reach out anytime—we’re committed to delivering fast, friendly, and reliable customer support.
Shopping Information
At Nova Brew, we make shopping simple, secure, and hassle-free. Browse our curated collection of HiBREW espresso machines, MHW-3BOMBER accessories, grinders, and coffee essentials. Every product is carefully selected to deliver exceptional quality and performance for home baristas and professionals alike.
✅ 100% Genuine & Premium Products
🚚 Fast Delivery Across the UAE
🔒 Secure Online Payments
💬 Friendly Customer Support
🛡️ Manufacturer Warranty on Eligible Products
🔄Easy Returns on Eligible Orders
Split your purchase into 4 interest-free payments with Tabby. Shop your favorite coffee machines and accessories today and pay over time with no hidden fees (subject to Tabby’s approval and terms).
Your payment information is encrypted and processed through trusted payment gateways. Nova Brew never stores your card details, ensuring your personal information stays safe and secure.
If you have any questions about payments or encounter any issues during checkout, our support team is always here to help.
Orders & Returns
At Nova Brew, we strive to make every order smooth and worry-free. From placing your order to receiving your coffee equipment, we’re here to ensure a seamless shopping experience.
Browse and add your favorite products to your cart.
Complete your purchase through our secure checkout.
Receive an order confirmation via email.
Track your order as soon as it has been dispatched.
Returns are accepted within 7 days of delivery for eligible items.
Products must be unused, in their original packaging, and in resalable condition.
Items damaged due to misuse or normal wear are not eligible for return.
Exchanges are subject to product availability.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos. Our team will resolve the issue as quickly as possible.
Ordering from Nova Brew
Simply browse our products, add your favorites to the cart, and complete your purchase through our secure checkout.
Yes, if your order hasn’t been processed or shipped yet. Contact our support team as soon as possible.
Once your order is dispatched, you’ll receive a tracking link via email or SMS to monitor its delivery.
No. You can check out as a guest, or create an account for faster checkout and easy order tracking.