At NovaBrew Trading LLC, we proudly supply genuine coffee equipment and accessories from trusted brands, including HiBREW and MHW-3BOMBAR. We stand behind the quality of every product we sell and are committed to providing reliable after-sales support.
🏭 Manufacturer Warranty
- Eligible products are covered by the official manufacturer’s warranty where applicable.
- Warranty coverage and duration vary depending on the brand and product.
- The warranty period begins from the original purchase date shown on your invoice.
🛡️ What’s Covered
The warranty covers manufacturing defects in materials or workmanship under normal residential use during the applicable warranty period.
❌ What’s Not Covered
The warranty does not cover:
- Damage caused by misuse, accidents, neglect, or improper installation.
- Normal wear and tear, cosmetic damage, or consumable parts.
- Damage caused by unauthorized repairs, modifications, or alterations.
- Damage resulting from improper cleaning, maintenance, power fluctuations, or failure to follow the manufacturer’s instructions.
- Commercial misuse where the product is intended for home use only.
📋 Warranty Claim Process
To submit a warranty claim, please provide:
- Original purchase invoice or order confirmation.
- Product serial number (where applicable).
- A clear description of the issue.
- Photos or videos showing the fault, if requested.
Note: Our support team will review your claim and may arrange troubleshooting, inspection, repair, replacement, or refer the product to the manufacturer or an authorized service partner, depending on the nature of the issue.
☕ HiBREW Products
Eligible HiBREW coffee machines supplied by NovaBrew Trading LLC are covered by the applicable manufacturer’s warranty. Warranty service is subject to inspection and compliance with the manufacturer’s terms and conditions.
🛠️ MHW-3BOMBAR Products
MHW-3BOMBAR accessories are covered against manufacturing defects. Damage caused by improper use, accidental damage, or normal wear from regular use is not covered under warranty.
⚖️ Limitation of Liability
NovaBrew Trading LLC’s liability is limited to the repair or replacement of products covered under the applicable warranty. We are not responsible for indirect, incidental, or consequential damages arising from the use of our products.
✉️ Contact Us
For warranty assistance, please contact our customer support team with your order details. We are committed to resolving warranty requests promptly and professionally.
